Return Policy
If you require a refund you must notify us in writing within 14 days of delivery.
The cost of delivery and return will be deducted from the refund. The cost of return must be paid in advance by the customer. Any goods returned must be in the condition sold with no signs of wear or use.
It is your responsibility to ensure that the goods are properly packed and that you receive proof of postage and tracking number from your chosen carrier or postal service.
Once your returned product(s) are received and inspected, a refund will be issued as soon as possible.
Exceptions to the Returns & Refund Policy:
• Goods that are made to order, on the basis of your individual choice or decision; and
• Personalised items.
Faulty Goods
If you think there is something wrong with your products, please notify us as soon as you become aware of a potential issue with the product. If something is wrong with the product you have the following options:
1. Request the product be repaired or replaced
Once your item(s) are returned and inspected and it is agreed that the item(s) are faulty, we will repair or replace the product for free and endeavour to do so within a reasonable time and without significant inconvenience to you.
If it is not possible for us to repair or replace the item, you may choose between a price reduction or a refund
2. Request a refund
If the potential issue occurs within thirty days of receiving the product, you may request a refund of what you paid for the product. Once your item(s) are returned and inspected and it is agreed that the item(s) are faulty, we will issue a refund within fourteen days of our receipt of the returned product(s).
3. Request a price reduction
If you prefer, you can request a proportionate reduction in price instead of a refund. A proportionate reduction in price will reflect the reduced value of the products.
Please be aware that if the fault is minor, you may only ask for a price reduction.
Nothing in this policy will impact your statutory rights.